Tax software leader’s multifaceted customer support program earns national honors
(DEERFIELD, IL) May 9, 2011 – Corptax, the leading provider of corporate tax software, has won the Spring 2011 Technology Services Industry Association (TSIA) STAR Award for Small Company Excellence in Support. The award was announced May 4 at the Technology Services World conference in Santa Clara, California.
The STAR Awards recognize organizations that display exceptional leadership, innovation and commitment in the major disciplines of technology services. The 12 STAR Award winners for Spring 2011 include Cisco Systems, Symantec, VMWare, Philips Healthcare and EMC.
Corptax consistently achieved customer service levels that outpace industry benchmarks. Over the past 12 months, Corptax outperformed every one of the customer experience industry performance metrics set forth by the TSIA in areas including customer retention, customer satisfaction, resolution at first contact, resolution within 24 hours, increase in agent productivity and reduction in total support costs.
In addition to performance metrics, the TSIA outlined the top 10 attributes of highly effective customer service and technical support in a 2010 presentation. In its nomination for this STAR Award, Corptax noted it possesses all these attributes, which include:
- A commitment to investing in support services as a strategic asset
- Providing customers with a choice between equally effective support channels (telephone, email and web)
- Continually investing in web, self-help and self-service on an ongoing basis
- Leveraging business partners as a rich resource for new and innovative ideas
- Participating in benchmarking against direct competitors as well as with industry leaders as identified by TSIA, HelpDesk Institute (HDI) and Aberdeen Group’s research
“Winning a STAR Award speaks volumes about the internal culture and the processes we have built around the delivery of outstanding service,” said Corptax CEO Dave Shea. “It’s a great honor to have our efforts recognized by our peers. We’re most proud of our employees’ accomplishments in delivering outstanding support services to our customers.”
“The STAR Awards program is a long-standing honor in the technology services industry, recognizing organizations that exemplify and demonstrate exceptional innovation and leadership in the major disciplines of technology services,” said J.B. Wood, president and CEO of TSIA.” Corptax has clearly demonstrated its high-level commitment to delivering world-class results in customer support, and it is an honor to recognize them.”
Corptax customers concur with TSIA judges.
“This is the way support should be done! I've been in the computer industry for over 30 years. I have never had a better support experience,” stated Mike Anderson, Jeld-Wen.
Companies seeking the STAR Award undergo a rigorous evaluation process, with the winners selected by TSIA’s service discipline advisory board members. Since 1990, the STAR Awards have become one of the highest honors in the service and support industry, acknowledging the contribution of companies of all sizes to the continual improvement of service and support delivery industry-wide. For information on the STAR Awards, go to www.tsia.com/awards_and_certifications/star_awards.html.
About Corptax
Corptax is the leading provider of corporate tax software. With a focus on streamlining the tax lifecycle, Corptax helps companies eliminate manual and redundant tasks, enhance data accuracy and quality, and dramatically improve planning and analysis capabilities. Notably, our common system of record is the only tax ERP solution. To learn more about how Corptax is transforming the business of tax, visit www.corptax.com.
About TSIA
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. Find TSIA online at www.tsia.com.
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Media Contact for Corptax:
Ellen Snelling
847-236-8235
esnelling@corptax.com
Media Contact for TSIA:
Suzanne Hite
410-774-5322
suzanne.hite@tsia.com