All Corptax software solutions include Silver Support, an excellent baseline of support services. These services include access to Corptax Connect and its comprehensive resources — the support knowledge base, readiness center, case management, product downloads and educational opportunities. Silver Support also includes 11/5 live phone support (excluding holidays) and two-hour response time.
For organizations who require further support, Corptax offers two additional levels: Gold and Platinum.
In addition to all the benefits of Silver Support, Gold Support provides:
- 90-minute response time
- An assigned customer support representative or team of representatives
- Health check to determine if your company is using Corptax to its full advantage
- 10% discount for additional on-site support and on-site training days
- One named user for an online training subscription
- One registered attendee to the annual Corptax Users' Conference
In addition to all the benefits of Gold Support, Platinum Support provides:
- Top-priority case responsiveness
- Two named user online training subscriptions
- Two registered attendees to the annual Corptax Users' Conference
- Higher discounts on additional on-site support and training days
Learn about the benefits of the various levels of Corptax Support offerings.
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Standard Operating Hours
8 AM — 7 PM (CT)
Monday thru Friday, excluding holidays